Smart Support Hub
24/7 digital guidance for service members, veterans, and families.
This initiative builds a trusted knowledge base and chat assistant so help is always a click away.
Project Overview
The Smart Support Hub is a virtual assistant system accessible 24/7 through the Squaddies website. This initiative builds a trusted knowledge base and chat assistant to ensure help is always a click away for service members, veterans, and their families. It combines reliable data sources with natural language understanding to provide real-time guidance on topics such as housing, benefits, mental health, and transitioning to civilian life. The platform is designed to be accessible, mobile-friendly, and fast.
Features
- Artificial Intelligence Chatbot: An AI-powered chatbot trained on a comprehensive range of veteran support topics.
- Knowledge Base: A resource tailored specifically to UK veterans and service personnel and their families.
- Smart Routing: Connects users with real-world support partners as needed.
- User-Friendly Platform: A private, secure, and easy-to-use platform.
What Is It?
The Smart Support Hub is a digital-first support system built with artificial intelligence (AI) to provide instant, anonymous assistance. It serves as a central hub that equips the military community with technology-driven support and guidance, ensuring help is always available.
Why It Matters
Many military families face confusion, delays, or stigma when trying to access support. This digital hub removes those barriers by putting help directly into the hands of those who need it, without the need for gatekeeping or waiting.
We're actively seeking early supporters, funders, and collaborators to bring this project to life.